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Warranty
Policy
TwinMOS Technologies, Inc. guarantees all Mobile disk, card reader/writer and MP3 player products manufactured and bear the “TwinMOS” labels with the conditions and limitations listed below. TwinMOS shall either repair or replace any part of its product(s) that prove defective due to faulty materials or workmanship. This warranty does not cover any defects arising from misuse, mishandling, abuse, accident, natural disaster, or any unauthorized repair, modification, or disassembly.
| Two-Year
Warranty |
This warranty applies to all “TwinMOS” labeled Mobile Disk, Card reader/writer and MP3 player products based on the condition that the product(s) is still manufactured. Any product that has reached the end of its product lifetime (End-of-Life) or discontinued shall not be covered this warranty. The end of a product line will be announced by TwinMOS on its website six (6) months prior to the discontinuation of any product(s).
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Note : The warranties only cover repair or replacement of defective TwinMOS products, as provided above. TwinMOS is not liable for, and does not cover under warranty, any costs associated with servicing and/or the installation of TwinMOS products. TwinMOS will not discontinue support of its products, nor obsolete its products, as long as there are component materials available in the marketplace and reasonable customer demand for the products.
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To obtain warranty service, you must follow TwinMOS RMA (Return Merchandise Authorization) guidelines when returning a defective product. It is essential that you must return to the one from which you purchased the TwinMOS product. You will be asked to include all product identification information, such as "TwinMOS" labels, bar code stickers with serial number, and if required, proof of purchase. Please read carefully and follow the below instructions before returning any products.
| RMA
Form and Number |
You must first obtain an RMA form and number from your sales representatives and complete with the requested information before sending back any defective parts. This must be done through email (fax accepted only if no email service is available). **Please note that the RMA number is only valid for 30-days as of the issuance date. If returning after the valid period, please request for a new number.
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| When
Returning |
The RMA form must be attached to the returned goods with the RMA number written on BOTH the form and outside of package box. NO return products will be accepted without the above described.
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| Verification |
Upon receiving the returned products, TwinMOS RMA dept. will verify the goods against RMA form and reply to customers within 48 hours for any discrepancy.
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RMA
number and form are required! Please don't forget!
Repair
or Replacement Time
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| Standard
Defective Products |
All under warranty products shall be repaired or replaced within 14 days upon receiving.
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| DOA
(Defective-on-Arrival): |
Any product that is defective on arrival shall be exchanged immediately upon receiving.
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As TwinMOS Technologies sets out to prove its capability in designing and producing the most advanced memory products, we also value highly of customer support and service. If there should be any questions, please contact your worldwide sales representative.
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